• Can I cancel my order?

- We aim to process orders quickly, so if you wish to cancel, please get in touch with us as soon as possible.

- If your order hasn’t yet been packed or shipped, we’ll do our best to cancel it and issue a full refund.

- Kindly email help@wearollo.co.uk with your order number, and allow up to 72 hours for a response.

- Please note: While we’ll make every effort, we cannot guarantee changes or cancellations once your order is in preparation for dispatch.

• Do you accept online payments?

- Yes, we accept online payments. Every transaction is encrypted and processed using secure gateways that protect your data, ensuring a smooth and safe checkout experience.

- Learn more about our store's safe checkout experience (powered by Shopify) here.

• What forms of payment do you accept?

- We accept trusted payment methods such as:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Klarna

- Ensuring a secure and effortless shopping experience.

• Is my payment data safe with you?

- At OLLO, your security is always our priority.

- That’s why all direct payment gateways we use comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

- These standards are managed by the PCI Security Standards Council a trusted body formed by major card providers like Visa, MasterCard, American Express and Discover. To ensure safe and secure handling of your payment information.

- At OLLO, we aim to make delivery as smooth and transparent as your shopping experience.

• Domestic Shipping:
  Once your order is placed, domestic delivery typically takes up to 5 business days. We process orders as quickly as possible, and you’ll receive tracking details once your parcel is on its way.

• Shipping Rates:
  Shipping costs are calculated at checkout based on your location and preferred delivery method. We work with reliable carriers to ensure your order arrives safely and on time.

• Regional Variations:
  Please note that delivery times and rates may vary slightly depending on your region or any service delays outside of our control (e.g., remote locations or holidays).

- For Full Details:
To learn more about delivery timelines, tracking, shipping partners, and any international options, you can view our full Shipping Policy.

• What Is Our Refund & Returns Policy?

- Yes, we offer full and partial refunds.
Please enquire for more information about our Refund Policy.

• When Can I Request a Refund After Making a Purchase?

- Returns are accepted; however, customers are responsible for return shipping.

- A £5 handling fee will be deducted from the refund amount. Full return information is available here.

• How Much of My Order Is Refundable?

- In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

- In the case when the packaging has been opened and the product has been used, but the original tags have not been removed. You are eligible for a partial refund.

- If an item has been damaged or the original tags have been removed, unfortunately, we won’t be able to process a refund.

- To ensure eligibility for a return, please make sure all products are in their original condition, unworn, and with all tags still attached.

- We appreciate your understanding!

- Please check our Terms of Service to see if you're eligible for a refund.